Refund policy

At ApneChoice, we make reasonable efforts to ensure that customers receive the products they ordered in satisfactory condition and as described on our website.

Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or materially different from the product you ordered, you must contact ApneChoice within 24 hours of receiving the order.

Please contact:

Email: info.apnechoice@gmail.com
Phone: 0339-0007769

Your complaint should include:

  • Order number;
  • Customer name;
  • Contact number;
  • Clear photographs of the product;
  • Clear photographs of the parcel and packaging;
  • Photograph of the shipping label, where available;
  • A description of the issue; and
  • Video evidence where reasonably necessary or requested.

Customers are encouraged to photograph or record the parcel while opening it where reasonably possible.

Complaint Verification

ApneChoice may review photographs, videos, packaging, order details, product information, and other relevant evidence before approving a return, exchange, replacement, or refund.

Customers may be asked to provide additional information reasonably necessary to investigate a complaint.

Approved Returns

If a complaint is verified and approved, ApneChoice may, depending on the circumstances and product availability:

  • Replace the product;
  • Exchange the product;
  • Repair the product where reasonably possible;
  • Refund the applicable amount; or
  • Provide another appropriate remedy.

The remedy will depend on the nature of the issue, availability of the product, and applicable law.

Damage Caused by Customer

A return or refund may not be available where damage has resulted from:

  • Misuse;
  • Negligence;
  • Accidental damage after delivery;
  • Improper installation;
  • Improper storage;
  • Modification or alteration;
  • Failure to follow product instructions;
  • Normal wear and tear; or
  • Use for a purpose for which the product was not intended,

except where applicable law provides otherwise.

Change of Mind

Unless specifically stated otherwise on the relevant product page, ApneChoice does not offer a general change-of-mind return policy.

A customer cannot automatically return a product merely because they:

  • Changed their mind;
  • Ordered the wrong item;
  • Selected the wrong size or variant;
  • No longer require the product; or
  • Found another product they prefer.

Any exception may be considered at the discretion of ApneChoice and subject to applicable law.

Return Authorization

Customers should not send a product back without first contacting ApneChoice and receiving return instructions.

Refunds

Where a refund is approved, it will be processed using a reasonable payment method.

The processing time may depend on the payment method, banking/payment provider, courier collection, verification process, and other circumstances outside ApneChoice's reasonable control.

For Cash on Delivery orders, ApneChoice may request appropriate information necessary to process an approved refund.

Fraudulent or Abusive Claims

ApneChoice reserves the right to investigate suspected fraudulent, misleading, manipulated, or abusive return and refund claims.

Where a claim is determined to be fraudulent or intentionally misleading, ApneChoice may reject the claim and take other lawful action where appropriate.

Nothing in this Return and Refund Policy is intended to remove or restrict any mandatory consumer rights available under applicable law.